Wet N Wild Jetski Rentals LLC

Cancellation and Refund Policy

At Wet N Wild Jetski Rental, we understand that plans can change, and we strive to provide a fair and transparent cancellation and refund policy. Please read the following guidelines carefully to understand our procedures in case you need to cancel your jetski rental booking:

1. Cancellation Requests:

  • All cancellation requests must be submitted to Wet N Wild Jetski Rental via email or phone call.
  • We recommend canceling your booking as early as possible to allow us to accommodate other customers.

2. Cancellation Timeframes:

  • Full-Day Rental: Cancellation requests made at least 48 hours before the scheduled rental time will be eligible for a full refund.
  • Half-Day or Hourly Rental: Cancellation requests made at least 24 hours before the scheduled rental time will be eligible for a full refund.

3. Refund Processing:

  • Refunds will be processed using the same payment method used for the original booking. Please allow up to 7 business days for the refund to reflect in your account.

4. No-Show or Late Arrival:

  • If a customer fails to show up for the rental or arrives late without prior notification, no refund will be provided.

5. Weather-Related Cancellations:

  • In case of adverse weather conditions, such as strong winds, storms, or thunderstorms, Wet N Wild Jetski Rental reserves the right to suspend or cancel the rental for safety reasons.
  • In the event of a weather-related cancellation initiated by Wet N Wild Jetski Rental, customers will be offered the option to reschedule their booking to an available date or receive a full refund.

6. Rental Extension or Early Return:

  • If a customer wishes to extend their rental duration during the rental period and additional time slots are available, they may do so with approval from Wet N Wild Jetski Rental.
  • No refunds will be provided for early returns or unused rental time due to the customer’s decision to return the jetski before the original rental period ends.

7. Rental Company Cancellation:

  • In rare instances, Wet N Wild Jetski Rental may need to cancel a booking due to unforeseen circumstances, mechanical issues, or other reasons beyond our control.
  • In such cases, customers will be offered the option to reschedule the booking or receive a full refund.

8. Multi-Day Rental Packages:

  • Cancellation requests for multi-day rental packages must be made at least 72 hours before the scheduled rental start date to be eligible for a full refund.

Please note that our cancellation and refund policy is subject to change, and the latest version of the policy will be applicable to all bookings. If you have any questions or require further clarification regarding our cancellation and refund policy, please feel free to contact our customer service team. We are here to assist you and ensure you have a smooth and enjoyable experience with Wet N Wild Jetski Rental.

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